CUSTOMER CARE CONSULTANT - GERMAN
Company: Major IT Player
Salary: Excellent + benefits + relocation package
Location: Cork
ROLE:
You will provide technical support and customer service to consumer customers. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly.
To provide basic to moderately complex support to customers on the company’s products, systems, peripherals and software.
Logging of calls from customers onto an the company’s database and following escalation procedures to resolve problems or issues.
To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all time.
All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent.
To make themselves available to receive calls for a minimum of 80% of their on-line time.
To provide feedback on a daily basis to the team leader new emerging issues that have been discovered.
Provide complete and appropriate technical solutions.
Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach.
Adjust your approach to all levels of customer experience.
Teach and educate customers on support options, and the steps being taken to resolve their issue.
Analyze information then drive it to resolution.
Communicate positively with team members, customers, and other partners - remember, you represent the Apple brand.
Qualifications
REQUIREMENTS:
Fluent German and English.
Have strong organisational and administrative skills.
Previous call centre experience.
A high level of computer literacy.
A knowledge of hardware principles.
Experience of working in a pressurised, target driven environment.
A strong “hands-on” background in a similar environment.
Salary
Excellent + benefits + relocation package
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
