INTERNET SERVICES SUPPORT REPRESENTATIVE - GERMAN
Company: Major IT Player
Salary: €21,500 + benefits + relocation package
Location: Cork
ROLE:
To be the first point of contact responsible for ensuring customer satisfaction by handling questions related to our client’s products via e-mail. It requires excellent customer skills, technical aptitude, and the ability and willingness to work non-standard business hours.
RESPONSIBILITIES:
Resolve customer email requests for assistance related to the
Company’s products.
Requests primarily include billing and account related issues, shipment and
delivery issues, printing issues and some technical assistance.
Escalate requests as per escalation policy to higher level of support.
Consistently provides prompt, reliable, and accurate information to customers.
Requires minimum supervision to monitor activity and direct goal achievement.
Make sound decisions within the empowerment guidelines.
Write clear and concise email correspondence to answer customer inquiries.
Qualifications
REQUIREMENTS:
Fluent in German & English.
Previous customer support experience desirable.
At least 6 months experience supporting customers through e-mail.
Strong analytical and exemplary organizational and communication skills.
Excellent reading comprehension and written communication skills.
Effective time management skills.
Must be detail oriented and self-motivated.
Quality-focused and proven performer in meeting goals and objectives.
Very strong and positive interpersonal skills.
Salary
€21,500 + benefits + relocation package
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
