| Job title |
TECHNICAL IT ADVISOR – GERMAN |
| JobID |
5769 |
| Created date |
04.02.2011 |
| Nationality |
German |
| Location |
Ireland |
| Sector |
Information Technology |
| Job description |
TECHNICAL IT ADVISOR – GERMAN
Company: Major IT Player, Ireland
Salary: €23,000 + relocation package + excellent benefits
ROLE:
As an Advisor, you will provide technical support and customer service to consumer customers.
You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly.
RESPONSIBILITIES:
- provide basic to moderately complex support to customers on the company’s products,
systems, peripherals and software.
- log calls from customers onto a database and following escalation procedures to
resolve problems or issues.
- provide and maintain strong, professional relationships with all of the company’s
customers and show empathy for the customers at all times.
- at all times, the agent will demonstrate a high level of customer service when helping a
customer and if necessary, to escalate “hot” issues to a more experienced agent.
- be available to receive calls for a minimum of 80% of their on-line time.
- provide feedback on a daily basis to the Team Manager on new or emerging issues.
- troubleshoot simple to complex technical issues with customers with a positive and
knowledgeable approach.
- adjust approach to all levels of customer experience.
- teach and educate customers on support options, and the steps being taken to resolve their
issue.
- analyze information then drive it to resolution.
- communicate positively with team members, customers, and other partners.
|
| Qualifications |
SKILLS:
- Fluent German and English.
- Be a confident and enthusiastic communicator.
- Have strong organisational and administrative skills.
- Be a self-starter who is motivated and innovative.
- Have a high stress tolerance.
- Previous call centre experience desirable.
- A high level of computer literacy.
- A knowledge of hardware principles.
- Experience of working in a pressurised, target driven environment.
- A strong “hands-on” background in a similar environment.
|
| Salary |
€23,000 + relocation package + excellent benefits |
| Start date |
asap |
| Contact |
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
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