The role of the account manager is to act as the commercial leader of key business client relationships to drive continual revenue growth, increase client satisfaction and protect our client’s business against competitors.
The work is primarily a sales role using established networking and communication processes (for example, PowerBase Selling) to increase penetration at high-level within accounts and act as a trusted advisor to develop application strategies and budgets for the long-term.
This is not a technical role, nor is it purely a relationship building/social role.
Success will be measured by revenue growth, customer satisfaction and referenceability.
Duties & Responsibilities
Manage Client Delivery
Work with the client management and project teams to review and extend engagements.
Act as the primary commercial escalation contact to manage issues and, with the project manager, deal with invoicing queries, review budgets and monitor business changes and developments to ensure that application delivery strategy is aligned with the aims of the client company.
Extend Client Business
Act as a trusted advisor to show how our client’s services and products can increase the effectiveness and competitiveness of the client. With the support of other reference clients, technical and industry specialists, arrange regular reviews and updates to maintain thought leadership in the account. From this the long-term evaluation plans and budgets should be developed to avoid short-term thinking and funding.
Develop Client Networking
Build a contact plan to increase relationships within the client account, particularly with “C” level contacts and functional business heads. Develop relationship maps and maintain this information within the company’s CRM system.
Collect & Maintain Competitive Information
Data on other companies including contacts, product ranges, costs and marketing approaches should be collected wherever possible, along with clients’ responses and thoughts on these approaches.
An account manager should have a broad understanding of business and the use and sale of business applications.
At least 5 years’ experience is required, primarily with a successful sales record and possibly a background in presales or project management.
Personal traits should include a confident and professional communications style, a high level of personal organisation, good negotiation and interpersonal skills and a business-like appearance.
Please contact Klaus if you wish to learn more about this role.
Looking forward to hearing from you!