TECHNICAL SUPPORT ADVISOR - GERMAN
Ireland | Major IT Company
- Job Id
- 770
- Veröffentlicht am
- 02.10.23
- Startdatum
- ASAP
Job Consultant
JOhn Ryan
- +49 30 32765828
Kontaktdetails
ROLE
As a Technical Support Advisor you will provide technical support and customer service to consumer customers on the company’s desktop and portable computers and wireless networking products. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly.
RESPONSIBILITIES
To provide basic to moderately complex support to the company’s customers on products, systems, peripherals and software.
Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues.
To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times.
At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced Advisor.
To provide feedback on a daily basis to the team leader new emerging issues that have been discovered.
SKILLS
Be fluent in GERMAN and English.
Be a confident and enthusiastic communicator.
Have strong organisational and administrative skills.
Be a self-starter who is motivated and innovative.
Have a high stress tolerance.