ROLE

To reduce and control the amount of ‘past due’ invoices in the portfolio of accounts assigned and to establish and maintain a professional relationship with internal & external customers.
Work portfolio of assigned accounts by making collection calls so as to ensure monies due are collected in a timely manner.
Recommend cancellations, suspensions and referrals so as to ensure bad debt exposure is kept to a minimum.
Maintain awareness of productivity targets so as to meet/exceed these targets in order to ensure maximum bonus allocation.
Register and forward any queries to the appropriate Department, raised by customers so as to ensure the company resolves the query.
Handle correspondence from customers in assigned portfolio in order to ensure optimum level of customer service is maintained.
Escalate issues as and when they arise to ensure effective management of accounts.
To undertake Ad-hoc projects as requested by Team Leader/ Management.

REQUIREMENTS

Native German speaker and fluency in English.
Collections experience an advantage.
Good level of communication (Capacity to deal with Management levels and Customers Management).
Good level of analytical skills (be able to create clear and effective reports).
Intermediate level in Word and Excel is required Lotus Notes is a plus.