ROLE

Handle calls and emails from our client’s German customers. Providing all forms of product support, from informational calls to problem solving.
Escalate calls that cannot be resolved locally, as appropriate.
Obtain accurate customer details and amend call-handling system when applicable.
Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
Ensure through team work that all Service Level agreements are met consistently.

REQUIREMENTS

Native German speaker with a strong command of English.
Leaving Certificate or equivalent.
Good analytical skills and technical knowledge.
Excellent customer handling skills.
Previous Experience in Customer Service Environment.
Ability to communicate, with accuracy and clarity in both verbal and written communications.
Ability to control interactions with customers using persuasion and influencing skills.
Able to work well under pressure and deal positively with difficult situations.
Possess good attention to detail.
Ability to deal positively with challenging customers.
Understanding of financial cost plans and of how the employee contributes to the achievement of those plans.
Ability to work on own initiative.
Calm approach under pressure.