ROLE

Maintain efficient and smooth department operation.
Monitoring staff work flow and dispersing work load appropriately among team members.
Interviewing prospective candidates for open positions.
Effectively resolve problems/concern that arise.
Ensure that clients receive quality service and support in an efficient, knowledgeable, and timely manner.
Coordinating with sales, other departments, and management to establish processes and procedures.
Filling in as necessary when team members are absent.
Attending departmental meetings, participating in strategic meetings, follow up on all internal correspondence.
Provide off-hours assistance.
Create and maintain a high quality work environment.
Provide appropriate feedback to associates on their accomplishments and performance.
Developing team and individual goals and objectives.
Confirm that team members receive proper and complete training to perform their duties.
Establish work procedures and processes to support company and department standards and goals.

REQUIREMENTS

Fluency in English. Second language desirable.
Computer proficiency in MS Windows, MS Word, MS Excel, Microsoft Outlook, Internet, Reservations Systems, Contex software.
Proven and demonstrated leadership experience required.
Minimum of 1-2 years experience in a Team Lead role required.
Excellent interpersonal & communication skills (written and verbal).
Accurate typing of 30 wpm.
Excellent organizational and prioritization skills.
Ability to interpret, develop, and administer policies and procedures.
Ability to work well under pressure, multi-task and meet deadlines.
Ability to work alternate shifts is a job requirement.
Ability and flexibility to work overtime as job needs require.