Responsible for providing effective client service regarding scheduling future conferences, running attended conferences, handling clerical duties relating to the conference calls, performing various tape & CD duplication procedures. Resolving client complaints and concerns. Answering op recalls and providing conference assistance. Reporting problems as necessary to minimize impact to clients. Assisting with software and hardware testing. Compiling Statistical data for report creation and future use. Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives. Answering basic calls from sales representatives – providing usage information and troubleshooting problems. Proactively contacting clients regarding on-going issues.
Native German speaker and fluency in English. Computer proficiency in all Microsoft Applications.
Excellent interpersonal and communication skills (both written and verbal). Problem resolution skills. Ability to work well both independently and in a team environment. Accurate typing of approx 30 wpm. General office knowledge. Previous customer service experience desired.