The position is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up. The Customer Support Representative will know the importance of excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes and programs, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. The position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment.Assist team with projects as assigned
Provide Excellent Customer Service
Handle all Customer Service callsTechnical knowledge and support of all products
Enter customer orders accurately into the system
Proofread and confirm correctness of orders
Develop and Maintain close relationships and contact with dealer base.
Ability to retrieve information to answer customer questions.
Ensure database accuracy with updates as required in CRM and Avante.
Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved.
Have full understanding of and assist with GSA orders and inquiries.
Work closely as a mentor for the Customer Service Clerk.
Issue RA's for credit.
Have full understanding Avante, CRM and Outlook.
Utilize marketing tools such as website, catalog and price guide.
Assist with special projects, system testing, etc, as needed.
Know Sales Policies and Procedures and Dealer Pricing levels.