In a support capacity, you will be responsible for trouble-shooting and solving incoming customer problems, which are reported online through the company’s Customer Service System. This will, at times, involve liaising with development. Utilising team work, knowledge databases, problem simulation and working remotely on customer systems, we resolve issues while achieving excellent customer satisfaction.
Analyse and resolve customer messages by means of knowledge databases and/or verifying customising entries or hardware parameters. Provide report errors to Development Support. Provide consulting for customers on procedural issues and queries. Provide weekend and evening shift support as scheduled. Share knowledge with the team. Maintain Technical Knowledge Database.
4 Year Honours Degree in Information Technology/Computer Science or related discipline. Proficiency in Operating systems (Unix/Windows). Knowledge in programming (e.g. ABAP, Java or VB). Reasonable knowledge of Relational Databases (e.g. Oracle/ MSSQL). Proficiency with PCs and desktop software. Excellent customer focus and communication skills both written and verbal. Bias for action and initiative. Problem solving/analytical skills. Flexible approach to working in a team environment. A systematic approach to work. Creative focus. German language an advantage.